| We offer Lifetime Exchange/Buyback for our Diamond Jewellery Products sold across India, subject to Quality check of Sold Product and Company’s Terms and Conditions policy of Exchange/Buyback. |
| 100% Exchange Policy within 7 Days of Invoice Date, subject to Quality Check of physical product as sold, free from any Damage/Alteration/Resizing. |
| Exchange | Buyback | |||
| Pricing Component | Pricing Valuation | Pricing Component | Pricing Valuation | |
| Diamond | 100% of Prevailing Rate | Diamond | 80% of Prevailing Rate | |
| Gold | 100% of Prevailing Rate | Gold | 97% of Prevailing Rate | |
| Color Stone | 50% of Invoice Value | Color Stone | No Buyback Value | |
| Polki | 75% of Invoice Value | Polki | 50% of Invoice Value | |
| Making | No Exchange Value | Making | No Buyback Value | |
| Tax (GST) | No Exchange Value | Tax (GST) | No Buyback Value | |
| MRP Products | No Exchange Value | MRP Products | No Buyback Value | |
| Requirement for Exchange or Buyback:- | ||||||||
| Original Physical Product | ||||||||
| Original/Copy of Invoice | ||||||||
| Product Certificate (Roomy’s Product Certificate is Mandatory) | ||||||||
| Valid Government ID Proof required for Buyback | ||||||||
| * Terms & Conditions for Exchange and Buyback | ||||||||
| Exchange/Buyback transaction will be processed, only after physical product passes through Quality Check, and free from any Damage/Alteration. | ||||||||
| Damage Product of any nature, will not be accepted for any Exchange or Buyback. | ||||||||
| Gold Value for Exchange and Buyback will be calculated on actual Physical Weight of the product. | ||||||||
| No Exchange/No Buyback on MRP Based Products. (Eg:- Watches, Eye Glasses etc.) | ||||||||
| All payments for Buyback will be processed through Cheque only, after submission of Valid Government ID Proof. | ||||||||
| Old Gold from Customer will be accepted, subject to Purity Check. | ||||||||
| If Jewellery shipped by Customer for any after sales service or transactional purpose, Logistic Shipment Cost of parcel, to be borne by Customer. | ||||||||
| * Disclaimer | ||||||||
| Company reserves the right to revise, add, remove or modify the Terms and Conditions from time to time, without any prior notice. | ||||||||
| In such case the revised Terms and Conditions shall apply on and from the Date of Revision. | ||||||||
| Any claim/dispute/issues, arising regarding the transaction will be subject to Jurisdiction of Mumbai Court only. | ||||||||
Customers are required to verify that the package they are accepting has not been tampered with and is of acceptable quality. Once delivery has been taken by the customer, returns and refunds are not possible. All of our products are 100% certified and there should never be any problems with quality. In the unlikely event of any issues, please contact to us, we will investigate the matter to resolve any concerns or issues.
Contact Us
If you have any questions, concerns, or inquiries regarding our Shipping Policy or any aspect of our services, please contact us:
We are dedicated to addressing your inquiries and providing the highest level of customer satisfaction.